Who We Are
Practical Operations Support for Independent Sellers
Marketplace Helps provides back-office operations for e-commerce companies across the United States. Founded in 2019, our team bridges the gap between digital storefronts, warehouse docks, and marketplace customer desks. We focus on catalog accuracy, inventory balance, and dispute documentation so merchants can build sustainable businesses.
No. 018
Founded in Dallas
Started in 2019 to help regional brand owners make sense of marketplace fulfillment rules and listing standards.
02
100 Active Retailers
By 2022, our desks were managing multi-channel operations for over 100 fast-growing direct-to-consumer businesses.
03
3PL Bridge Launch
In 2024, we rolled out integrated warehouse routing protocols connecting domestic 3PL facilities with sales channels.
Today in 2026
Full-Service Desk
Retail merchants should spend their time sourcing quality products and connecting with customers, not fixing spreadsheet errors or tracking lost carrier tickets. We handle the repetitive operations that keep sales channels compliant and running on schedule.
Inventory Fidelity
We enforce strict daily inventory counts between storage bays and digital listings to ensure every listed unit physically exists.
Documented Evidence
Every dispute, return claim, and carrier fee audit is backed with shipping carrier scans, scale slips, and timestamped photographs.
Response Punctuality
Customer questions and policy tickets are addressed well ahead of platform deadlines to preserve clean seller scorecards.
Our Operations Team
Experienced logistics supervisors and catalog coordinators managing daily merchant operations.
Amanda Vance
Head of Channel Operations
Former e-commerce supply supervisor with ten years working in this directing warehouse dispatch routines and multi-channel listings.
Marcus Caldwell
Inventory Systems Lead
Specializes in warehouse integration protocols, inventory buffer setups, and automated restocking alert thresholds.
Claire Patterson
Dispute Resolution Manager
Directs customer claim documentation, carrier damage claims, and marketplace fee reconciliations across all active accounts.
Julian Hayes
Catalog Operations Specialist
Focuses on taxonomy mapping, bulk metadata enrichment, and listing compliance to prevent product suppressions.
Derek Morales
Fulfillment Coordinator
Coordinates between third-party logistics warehouses and domestic freight couriers to preserve dispatch timeframes.
Build a Resilient Fulfillment Back-Office
Book an onboarding consultation and receive a preliminary catalog health assessment within 48 hours.
Schedule Operations Call